Manage your subscription

Everything about your subscription starts from one card: go to Settings and open Billing. The Your plan card shows your plan, its status and the next date that matters, with two buttons: Manage billing (1) and See other plans (2).

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Read your plan status#

The line under the plan name tells you where you stand:

• Free trial · Converts on a date: the day your card is charged and the trial becomes the paid plan. See plans and the free trial.
• Active · Renews on a date: your next renewal.
• Ending soon · Ends on a date: you cancelled, and the plan stops at the end of the current period.
• Payment needed: the last payment failed. Update your card in Manage billing. Until the payment goes through, you cannot start work that adds cost, such as new environments.
• Cancelled: the plan has ended.

Update your card or download invoices#

1. On the Your plan card, click Manage billing.
2. The secure billing portal opens. There you can change your payment method, see and download past invoices, and manage the subscription itself.

If you have only just subscribed, the portal may not be ready for a moment. Wait a little and try again.

Switch to another plan#

1. On the Your plan card, click See other plans.
2. Your current plan is marked Current plan. On the plan you want, click Switch.
3. Read the confirmation, which shows the new price, then click Upgrade now or Confirm switch.

Upgrades apply right away. You are charged the prorated difference for the rest of the current period, then the new price at each renewal.

Downgrades take effect at your next renewal. You keep your current plan until then. Environments you already have are kept; the smaller plan only limits what you can create next.

Plan changes do not refund the current period. Compare the plans with the live plan table or on the pricing page.

Switch between monthly and annual#

The plan switcher keeps your current billing interval. To move between monthly and annual billing, click Manage billing and change it in the billing portal.

Cancel your subscription#

1. On the Your plan card, click Manage billing.
2. In the billing portal, cancel the subscription.

Cancelling takes effect at the end of the period you have paid for. Until then nothing changes, and the card shows Ending soon.

What happens after your plan ends#

Your agents do not stop the moment your plan ends:

• They keep running on the credits you have left, with the same plan limits. That is what is left of your final monthly grant plus any credits you topped up. No new monthly grant is added.
• When those credits run out, your agents pause, just like any account at zero.
• Three days later, your environments and agents are permanently deleted, unless you restart your plan first. You are emailed when the credits run out and again a day before the deletion, even if you turned usage emails off.
• Your credit balance itself is kept. If you come back later, any credits you still hold are there.

To keep everything, restart a plan before the deadline: click See other plans and choose one. See how credits work for how the balance is spent.