Export your account data

You can download a copy of the personal data your Qoren account holds at any time. It is a good idea before you delete your account, and it is how you exercise your right to access your data.

Download your data#

1. Open Settings and choose Data & privacy.
2. Click Export my data (1).

1

3. Your browser saves a file named qoren-data-export.json. The card confirms it with Your data is downloading.

A copy is usually also emailed to your account address as a download link. That emailed copy is deleted after seven days.

You can request one export per hour. If you click again sooner, you see an error; wait and try again later.

What the export contains#

The file is plain JSON, readable in any text editor. It holds your own personal data:

• Your profile: name, email, your role, and whether onboarding is complete.
• Your organization: its name, industry and description, and whether you are its owner or a member.
• Your conversations and reports: any interview conversations stored under your account, with their messages, and the business profiles and reports made from them.
• Ratings you gave to messages in those conversations.
• The date and time the export was made.

It does not include other members' data, even from your own organization.

What the export does not contain#

The export covers your account, not the work your agents do. It does not include:

• your agents' files or settings, or your chats with agents in the console,
• the passwords and keys in your Vault,
• your environments, or your billing records and invoices.

To keep an agent's files, download them from its Workspace tab. See agent workspace. Invoices are in the billing portal under Settings, Billing, Manage billing.