See what each client costs

When your environments are assigned to clients, Qoren adds up what each client's environments and agents used. You can read it for the last 30 days, this month or last month, in dollars and in credits, and use it as the cost basis for what you charge each client.

Read the totals on the Clients page#

In the sidebar, open My Company and click Clients.

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1. Pick the period with the buttons at the top (1): Last 30 days (the default), This month or Last month. The exact dates show next to them.
2. Read each client's cost at the top right of its card: dollars first, credits underneath. The bar shows its share of the period's total (2).
3. Check No client: usage from environments that had no client when the usage happened.
4. Check Account: setup assistants, mailboxes with no agent, and other usage not tied to an environment.
5. Total for this period (3) is everything above added together.

See one client's breakdown#

Click a client's name to open its page. The Cost section shows "What this client's environments and agents used, at list price."

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• The same period buttons as on the Clients page.
• The cost by category (1): Hosting (the hourly charge for its environments), Models, Web search and Mailboxes.
• Per agent (2): what each agent used. An agent removed since shows with "(removed)" after its name.

Further down, the Environments section shows the cost of each of the client's environments for the same period.

How the cost is worked out#

Everything your agents do draws credits from your one balance: environment hosting by the hour, model use, web searches and mailboxes. See how credits work.

• Each charge is recorded with the environment and agent behind it, and with the client that environment belonged to at that moment. That is why moving an environment to another client never moves its past cost.
• A charge shared by several environments or agents is split between them in proportion to each one's share, so every client's share adds up to exactly what left your balance.
• Mailbox charges follow the environment each agent is on today, not the one it was on when the charge happened. The page reminds you of this under the totals.
• Dollars are the list value of the credits used. They show what the usage is worth at Qoren's standard rate, which is the figure to rebill. Current rates are on environment sizes and agent capacity and the pricing page.

Notes under the totals flag anything incomplete:

• "Cost tracking started" on a date: usage before that date is not split by client.
• A number of charges "still settling": recent usage not yet in these figures. Look again later.
• "Mailbox charges for this period are partial": pick a shorter period for exact mailbox figures.

Use it to bill your clients#

Qoren does not send invoices to your clients. It gives you the numbers to put on your own invoices.

1. After the month ends, open Clients and click Last month.
2. Open each client and note the cost, or the per category split if you show it on your invoice.
3. Add your own fee or margin on top in your invoicing tool.

To keep each client's cost clean, give every client its own environment, and assign it before the client's agents start working. For your whole account's spending over time, see usage reports.