Support
Mystery Shopper
Your worst customer, on payroll. It walks your own signup, checkout, and support funnel on a schedule like a difficult shopper, filing every friction point with exact steps to reproduce, so QA testing catches a broken website flow before a real customer does.
Qoren environment
mystery-shopper-agent
deploy mystery-shopper --runtime managed
schedule tasks --timezone workspace
✓ agent online · monitoring
What it does
The Mystery Shopper agent, on autopilot.
Each task runs on its own schedule in a managed environment. Adjust any of them, or add your own.
Weekly at 10:00
Shopper Run
Shop one flow, properly. Read ~/workspace/FLOWS.md and take the next flow off the rotation in ~/state/rotation.json (signup with a typo in the email, checkout with the expired code, cancellation, the contact form, the p…
Shopper Run
Shop one flow, properly. Read ~/workspace/FLOWS.md and take the next flow off the rotation in ~/state/rotation.json (signup with a typo in the email, checkout with the expired code, cancellation, the contact form, the p…
last run · completed
Weekly on Wednesday at 14:00
Support Probe
Probe your owner's own first line of support, if SUPPORT_EMAIL and the consent line in ~/workspace/FLOWS.md are both set (if not, do nothing and stay silent). Two halves. First, grade: read the test mailbox for replies…
Support Probe
Probe your owner's own first line of support, if SUPPORT_EMAIL and the consent line in ~/workspace/FLOWS.md are both set (if not, do nothing and stay silent). Two halves. First, grade: read the test mailbox for replies…
last run · completed
Weekly on Monday at 09:00
Weekly Scorecard
Send the Monday friction scorecard from ~/state/friction-ledger.json, ~/state/probes.json, and ~/state/cleanup-debt.md: flows shopped this week and the verdict on each, new friction filed (ranked by how much revenue or…
Weekly Scorecard
Send the Monday friction scorecard from ~/state/friction-ledger.json, ~/state/probes.json, and ~/state/cleanup-debt.md: flows shopped this week and the verdict on each, new friction filed (ranked by how much revenue or…
last run · completed
Example output
What it delivers.
A sample of what the Mystery Shopper agent produces. Illustrative, with fictional data.
Shopper Run · Weekly at 10:00
Shop one flow, properly. Read ~/workspace/FLOWS.md and take the next flow off the rotation in ~/state/rotation.json (signup with a typo in the email, checkout with the expired code, cancellation, the contact form, the p…
Delivered to your inbox, Slack, or Telegram.
Memory
Keeps its own workspace.
The agent maintains a persistent workspace between runs, so context carries forward instead of starting from scratch every time.
- 01Who the owner is, business, timezone, quiet hours, delivery channel
- 02Consented properties, test accounts and test data, the flow scripts and personas to shop, the support probe bank and grading rubric, cleanup rules, and what is out of scope
Deploy this template and Qoren provisions a dedicated, managed cloud environment: no Docker, VPS, or server upkeep. Tailor the persona, schedules, and tools, use the managed model key or bring your own, and the agent stays online with activity, usage, and spend in one dashboard.
Category
Support
Runtime
hermes
Scheduled tasks
3
Hosting
Fully managed
FAQ
Mystery Shopper template questions
Your worst customer, on payroll. It walks your own signup, checkout, and support funnel on a schedule like a difficult shopper, filing every friction point with exact steps to reproduce, so QA testing catches a broken website flow before a real customer does. It runs 3 scheduled tasks on a managed cloud environment.
Works well with
Templates that pair well with this one.
Deploy it alongside these to cover the whole workflow.
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