Which runtime does the Customer Support Ticket Agent use?

It runs on hermes runtime in a dedicated cloud environment that Qoren provisions and keeps online for you.

How often does the Customer Support Ticket Agent run?

On a schedule you control. Out of the box it runs every 20 minutes, weekly on monday at 09:00. You can change the cadence, or trigger it on demand.

Will the Customer Support Ticket Agent do things without my approval?

No. It drafts and prepares the work, and you stay in control of anything that leaves your business. A reply, an invoice reminder, or a public post is written for your approval, not sent on its own.

What do I need to connect before it works?

Start from the template and connect the tools it needs, then set a model key: use the managed key included with your plan, or bring your own on any plan. The Customer Support Ticket Agent runs on hermes.

Customer Support Ticket Agent Template

What it does

The Customer Support Ticket Agent, on autopilot.

Each task runs on its own schedule in a managed environment. Adjust any of them, or add your own.

Every 20 minutes

Ticket Sweep

Sweep the configured support channel for tickets that are new or newly replied-to since the last sweep (state in ~/state/tickets.json). Triage each: severity P0-P3, product area, duplicate check. For P2/P3 with a docume…

task #01Every 20 minutes

Ticket Sweep

Sweep the configured support channel for tickets that are new or newly replied-to since the last sweep (state in ~/state/tickets.json). Triage each: severity P0-P3, product area, duplicate check. For P2/P3 with a docume…

last run · completed

Weekly on Monday at 09:00

Weekly Trends

Send the Monday support report: ticket volume by category vs. last week, median first-response and resolution time, the 3 most repeated issues (with a knowledge-base article written or updated in ~/kb/ for each), draft-…

task #02Weekly on Monday at 09:00

Weekly Trends

Send the Monday support report: ticket volume by category vs. last week, median first-response and resolution time, the 3 most repeated issues (with a knowledge-base article written or updated in ~/kb/ for each), draft-…

last run · completed

Example output

What it delivers.

A sample of what the Customer Support Ticket Agent produces. Illustrative, with fictional data.

Example delivery

Example output

Ticket Sweep · Every 20 minutes

Sweep the configured support channel for tickets that are new or newly replied-to since the last sweep (state in ~/state/tickets.json). Triage each: severity P0-P3, product area, duplicate check. For P2/P3 with a docume…

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Memory

Keeps its own workspace.

The agent maintains a persistent workspace between runs, so context carries forward instead of starting from scratch every time.

workspace

01Who the owner is — business, timezone, quiet hours, delivery channel

Deploy this template and Qoren provisions a dedicated, managed cloud environment: no Docker, VPS, or server upkeep. Tailor the persona, schedules, and tools, use the managed model key or bring your own, and the agent stays online with activity, usage, and spend in one dashboard.

How deployment works·See pricing

Customer Support Ticket Agent template questions

Support tickets answered from your own docs, escalations arrive pre-investigated — trends reported weekly It runs 2 scheduled tasks on a managed cloud environment.

Works well with

Templates that pair well with this one.

Deploy it alongside these to cover the whole workflow.

Churn Analysis Agent Documentation Maintenance Agent Customer Health Monitoring Agent

Explore use cases

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